Conditions générales de vente
Rosalma Hostel Porto
Rosalma Hostel Porto
terms and conditions
Cancellation conditions
You will find, in the box below, the amount of the fees charged in case of cancellation.
You can cancel your reservation by clicking on the link at the end of your confirmation e-mail and following the instructions on your screen.
If your reservation includes a booking fee, please note that this is non-refundable.
It is advisable to cancel as soon as possible once the cause of cancellation has occurred.
Cancellation fees
Cancellation fees are non-refundable if a non-refundable rate is selected. Fees are also non-refundable according to the selected flexible rate if cancelled 3 days prior to arrival, the first night without extras is charged and non-refundable. If cancelled on the day of arrival or in case of no-show, 100% of the reservation is charged and non-refundable.
In case of cancellation, if you have paid online all or part of the reservation, this amount will be returned to you after deduction of the cancellation fee (except for non-cancellable non-refundable offers).
The hotel will pre-authorize the amount for the first night.
Taxes
The prices are displayed including VAT. Tourist tax, government or local taxes may be requested in addition.
Arrival time / Departure time
Your room or apartment will be available at the reception from the time indicated below
On the day of your departure, you must vacate your room/apartment by the time indicated below. Failure to comply with this departure time limit may result in the billing of an additional night.
It is recommended that you use the "Comments or Additional Information" box on the booking form to notify us of your estimated time of arrival, especially if it is late.
Arrival time (from): 2:00PM
Departure time limit : 11:00AM
Reception opening hours : Reception 24 hours a day
Payment and billing currency
No payment in guarantee. Credit card number is required but the card will not be charged.
Company name
ROSALMA HOSTEL
How to handle complaints
To make a reservation for a Service available on the website, the Client may contact our hotel reservation service from Monday to Sunday, 24 hours a day, at +351 22 208 5365 (price of a local call).
For all questions related to the proper execution of a Service booked on the website (requests for additional information, modification or cancellation of a reservation), the Client is invited to contact the hostel directly: the contact information is indicated in the e-mail and the reservation confirmation page and on the Hotel's page on the website.
For any remarks and/or complaints relating to a reservation of a Service on the website (complaint, non-performance or poor performance of the Service), the customer service department is at your disposal:
- By telephone, 7 days a week, 24 hours a day, at +351 22 208 5365 (price of a local call);
- By e-mail, to the following hotel address: hello@rosalmahostel.com ;
- By post, to the following address 501 Rua de Santa Catarina, 4000 212 Porto Portugal
To facilitate the processing of claims, it is recommended that claims relating to the non-performance or improper performance of the Services be addressed to the customer service department in writing within eight (8) days of the date of performance of the Service.
In its relations with the customer service, the customer undertakes to remain courteous and not to make any derogatory remarks towards the establishment or its employees/collaborators, in compliance with the rules of common sense and politeness. Rosalma Hostel reserves the right to take any appropriate action against the customer in the event of prejudicial or reprehensible behaviour (in particular, unfortunate, malicious or insulting behaviour) with regard to the establishment, the entities of its group or its employees or collaborators.
For further assistance regarding complaints, you may also refer to the online complaint book: https://www.livroreclamacoes.pt/Inicio/.
Cancellation or modification of a service reservation
For each Service reservation, the Special Conditions specify the terms and conditions for cancelling and/or modifying the reservation.
Reservations with prepayment will not be subject to any modification and/or cancellation. Deposits (sums paid in advance) will not be refunded. In this case, it is mentioned in the Special Conditions.
When the Particular Conditions allow it:
- the cancellation of the reservation of a Service can be made directly on the website via the heading "Modify or cancel a reservation";
- the modification of the reservation of a Service may be made directly on the website via the "Modify or cancel a reservation" section or directly with the Establishment, whose contact details, in particular telephone numbers, are specified on the confirmation of the reservation sent by e-mail.
In the event of interruption of a Service due to the Client, the entire agreed price will be collected. In the case of reservation with prepayment before the stay, no refund will be granted.
The Client must leave the room before the time indicated by the establishment. Failure to do so will result in an additional night's stay being charged.
Contractual clause relating to the applicable legislation and the competent jurisdiction
The entry of the required banking information as well as the acceptance of these General Terms and Conditions and the Special Terms and Conditions by electronic means constitutes an electronic contract between the parties which is proof between the parties of the reservation of the Service and of the payment of the sums due in execution of the said reservation.
The General Terms and Conditions and the applicable Special Terms and Conditions express the entirety of the obligations of the parties. No other conditions communicated by the Client may be included in them.
In case of contradiction between the Special Conditions and the General Conditions, the Special Conditions will be the only ones applicable for the obligation in question. In case of contradiction between, on the one hand, the General Terms and Conditions, of any nature whatsoever, of a partner and, on the other hand, these General Terms and Conditions, the stipulations herein shall be the only ones applicable for the obligation in question.
If one or more stipulations of the General Terms and Conditions are held to be invalid or declared as such in application of a law, a regulation or following a final and binding decision of a competent court, the other stipulations will retain their full force and scope.
The authentic language is English. If the General Terms and Conditions were to be translated into a foreign language, the English language shall prevail over any other translation in the event of a dispute, litigation, difficulty of interpretation or execution of these conditions and more generally concerning the relations existing between the parties.
The client acknowledges and accepts that Rosalma Hostel may assign the present General Terms and Conditions as well as all rights and obligations attached thereto to any third party without the prior written consent of the Client. The Client agrees that such an assignment releases Rosalma Hostel for the future. The Client may not assign the General Terms and Conditions, nor the rights and obligations attached thereto to third parties without the prior written consent of Rosalma Hostel.
